Delivery Assurance Lead, Technical Operations & Network Protection | Remote

Ellucian • Full-time • Remote (United States) • 1d ago

Fast Facts

Ellucian is seeking a Delivery Assurance Lead for its Technical Operations & Network Protection team, responsible for optimizing technology operations in higher education through assessment and strategy implementation. This remote role involves significant travel within the USA and aims to establish best practices for delivery excellence in client support.

Responsibilities: Lead the development of a Delivery Excellence framework, conduct assessments to improve operations and security, standardize delivery processes, and monitor delivery KPIs.

Skills: 5+ years in operational technology delivery, knowledge of cybersecurity best practices, experience with SQL and higher education ERP systems, and strong communication skills.

Qualifications: Experience in higher education operations, familiarity with information security policies, and the ability to manage stakeholder relationships effectively.

Location: United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $100,000 - $150,000.

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

This role is 100% remote and requires 50%–75% travel within the USA, based on assessment and project demands.

The Delivery Assurance Lead, Technical Operations & Network Protection is a key member of the Ellucian Managed Services Delivery Excellence team, responsible for driving consistent, best-in-class technology operations across enterprise systems and infrastructure at Ellucian Managed Services client sites. This role is focused on establishing and evolving a delivery excellence practice that ensures high-quality technology operations, best practice aligned networks and infrastructure, continuous improvement, and strategic alignment with client goals. The ideal candidate will bring a strong technical background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation.

Where you will make an impact

Work with the Director of Strategy, Innovation and Delivery Excellence to lead the development and implementation of a Delivery Excellence framework, establishing consistent standards and practices related to the enterprise technical infrastructure, security posture, network, and operations.

Conduct current state assessments to identify operational, security, network and infrastructure gaps, inefficiencies, and opportunities for improvement

As required, provide direct support and remediation of operational, technical, security, and network issues to improve client outcomes and align practices, policies, and procedures to a set of standard operating procedures.

Define and promote best-in-class information security, network, infrastructure and operational practices, ensuring alignment with organizational goals and industry benchmarks.

Visit customer sites to drive adoption through temporary team augmentation in support of site achievement toward new delivery assurance practices.

Drive a culture of continuous improvement by leveraging performance data, client feedback, and lessons learned to refine delivery methodologies.

Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites.

Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives.

Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making.

Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution.

What will you bring

5+ years of operational technology delivery with a focus on standards adoption, particularly within Higher Education.
Deep knowledge and experience with information, cyber and other network security best practices, protocols, policies and procedures.

Working experience with network and/or systems administration within higher education.

Demonstrated success with SQL query languages and other data related reporting tools.

Excellent communication and interpersonal skills.

Experience with Ellucian Banner, Colleague, or other higher education ERP systems.

Strong analytical, communication, and stakeholder management skills.

Ability to thrive in a dynamic, fast-paced environment with competing priorities.

What makes #Ellucianlife

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities

#LI-JG1

#LI-Remote

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